Question 1

What products do you sell on Stillakid.in?

Accepted Answer

We offer a wide range of toys, action figures, and collectibles including Hot Wheels, Nerfs, action figures, and Funko Pops, catering to both adults and children.

Question 2

How do I place an order?

Accepted Answer

To place an order, simply browse our catalog, add the items you wish to purchase to your cart, and proceed to checkout. You’ll be guided through the payment process, and once completed, you’ll receive a confirmation email with your order details.

Question 3

Can I cancel or change my order once it has been placed?

Accepted Answer

Unfortunately, once an order is placed, we are unable to make changes or cancel it. If you’ve made a mistake, you can return the item after delivery according to our return policy.

Question 4

How long does it take to receive my order?

Accepted Answer

We typically ship orders within 7 business days of receiving your payment. Delivery times may vary depending on your location. You will receive an email with tracking information once your order has been dispatched.

Question 5

How can I track my order?

Accepted Answer

Once your order is shipped, we will send you an email with tracking details. You can use this information to track your order on the courier’s website.

Question 6

What is your return policy?

Accepted Answer

We accept returns only for items that are broken or damaged upon delivery. If you receive a damaged product, please contact us within 7 days at care@stillakid.in ()to initiate a return or replacement.

Question 7

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods, including credit/debit cards, UPI, and net banking through the Razor Pay Payment Gateway. All transactions are secure.

Question 8

Are my payment details secure?

Accepted Answer

Yes, your payment details are processed securely through Razor Pay Payment Gateway. We do not store or have access to your credit card information.

Question 9

Do you offer international shipping?

Accepted Answer

Currently, we only deliver within India. We are working to expand our shipping capabilities in the future.

Question 10

What should I do if I receive the wrong item?

Accepted Answer

If you receive the wrong product, please contact us at care@stillakid.in ()within 7 days of receiving the package. We will arrange for a return and send you the correct item.

Question 11

How do I contact customer support?

Accepted Answer

For any questions or issues, you can reach us at care@stillakid.in,() and we will be happy to assist you.

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